SHIPPING & RETURNS
Shipping Policy
Shipping Policy
At Ralph Gussto, we are committed to delivering your orders promptly and efficiently. Please review our shipping policy to understand how we handle delivery and ensure customer satisfaction.
Shipping Locations
We currently ship to all countries across globe. If your location is not listed, please contact us to explore shipping options.
Shipping Times
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Standard Shipping: 5-7 business days.
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Express Shipping: 2-4 business days.
Processing times may vary based on product availability, but we strive to dispatch orders within 2 business days.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your package’s progress.
Delivery Delays
While we aim for timely delivery, unforeseen circumstances such as weather, holidays, or carrier delays may impact the delivery schedule.
International Shipping
Customs duties, taxes, or fees may apply for international orders. These charges are the responsibility of the customer.
Contact Us
For any questions or concerns about your order, please reach out to us at ralphgussto@gmail.com
Thank you for choosing us! We look forward to serving you.
Return & Exchange Policy
At Ralph Gussto, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a hassle-free return process to ensure your experience is as smooth as possible. Please review our return policy below.
Eligibility for Returns
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Return Window: Returns are accepted within 7 days from the date of delivery.
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Condition of Items: The item(s) must be unused, in original condition, and with all tags and packaging intact.
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Non-returnable Items: Certain items such as [list items like custom products, undergarments, etc.] are not eligible for return.
How to Return
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Contact Us: To initiate a return, please contact us at raamgally@hotmail.com with your order number and reason for return.
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Return Authorization: Our team will provide you with a Return Authorization Number and instructions on how to return your items.
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Packaging: Please repack the item securely in its original packaging, ensuring it is protected during transit.
Return Shipping Costs
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Domestic Returns: Return shipping costs will be covered by [Your Store Name] if the return is due to a defective or incorrect item. For other returns, customers are responsible for return shipping costs.
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International Returns: Customers are responsible for both return shipping costs and any applicable customs fees.
Refunds
Once your returned item is received and inspected, we will process your refund to the original payment method. Please allow 10 business days for the refund to appear on your account.
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If you paid by credit card, please note that it may take 3-5 days for the credit to reflect on your statement.
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In case of exchanges, a new item will be sent to you once the original item is received.
Exchanges
If you wish to exchange an item for a different size, color, or product, please follow the return process above and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at ralphgussto@gmail.com with photos of the damage. We will provide you with a full refund or replacement at no extra charge.